If you forget password

Forgot Password Flow

This guide explains how an admin user can reset a forgotten password using the Forgot Password feature.

Step 1: Open Reset Password Page

1. Navigate to the Yalla Admin Web Portal login page.
2. Click Forgot your password? on the sign-in screen.
3. You will be redirected to the Reset Password page.

Step 2: Request Reset Code

1. On the Reset Password screen:
   • Enter your registered email address in the Email Address field.
2. Click Send Reset Code.

Outcome:

• A 6-digit verification code will be sent to your registered email address.
• You will be redirected to the Create New Password screen.
  

Step 3: Enter Verification Code

1. On the Create New Password screen:
   • Check your email for the verification code.
   • Enter the 6-digit code in the Verification Code field.

Note:

• If you do not receive the code, wait until the countdown ends and click Resend code.

Step 4: Create a New Password

1. In the New Password field:
   • Enter your new password.
2. In the Confirm New Password field:
   • Re-enter the new password to confirm.
3. (Optional) Click the eye icon to view the password while typing.

Step 5: Reset Password

1. Click Reset Password.

Outcome:

• Your password will be successfully updated.
• You can now sign in using your new password and OTP verification.

Additional Options

• Back to Email:
  Use this option if you want to change the email address entered earlier.
• Sign in:
  Click Sign in if you remember your password, or after completing the reset successfully.